About Mila

What is Mila?

Mila is an online platform for crowd services. Technical services such as installation, commissioning or optimal use of technical devices can be booked via Mila.com.

All services are provided by certified private individuals (Mila Friends) or professional service providers (Mila Pros).

What is a Mila Friend?

Friends are vetted private individuals with technical know-how.

What is a Mila Pro?

Pros are professional service providers (registered companies) who take on more complex service requests.

How are Mila partners vetted?

Mila partners are checked by Mila upon registration. Before they can perform services for customers, a detailed document and data check is carried out for Friends and Pros.

Some services also require appropriate know-how and/or certificates. Our bespoke training platform Mila Academy provides partners with further training and certification.

Customers are asked to give their rating (1 to 5 stars) to each Mila partner. These evaluations are incorporated into the distribution algorithm and help Mila continuously improve the service experience.

Register as a Mila Partner

How do I register as a Mila Friend or a Mila Pro?

You can register as a Friend or Mila Pro using the following links:

Germany

Switzerland

Austra

Fill in your personal details and account details, upload the required documents and take the Mila Code of Conduct test. We want to check your registration and contact you.

What documents do I need to register as a Mila Friend?

Germany

  • Profile photo
  • Official identification document with front and back side
  • IBAN and bank account confirmation
  • Police clearance certificate (D), should not be older than 3 months
  • Trading license to handle all service requests (expected from some major Enterprise Partners)

Switzerland

  • Profile photo
  • Official identification document with front and back side
  • IBAN and bank account confirmation
  • Police clearance certificate (D), should not be older than 3 months

Austria

  • Profile photo
  • Official identification document with front and back side
  • IBAN and bank account confirmation
  • Police clearance certificate (D), should not be older than 3 months
  • Trading license to handle all service requests (expected from some major Enterprise Partners)

UK

  • Profile photo
  • Official identification document with front and back side
  • The right to work in the UK as a self employed contractor
  • IBAN and bank account confirmation
  • Criminal record clearance certificate, should not be older than 3 months

What documents do I need to register as a Mila Pro?

Germany

  • Profile photo 
  • Trade License
  • Official identification document with front and back side or work permit
  • IBAN and bank account confirmation, so that we can pay you for your services

Switzerland

  • Profile photo 
  • Extract from the commercial register or criminal record certificate, if no extract from the commercial register available
  • Official identification document with front and back side or work permit
  • IBAN and bank account confirmation, so that we can pay you for your services

Austria

  • Profile photo 
  • Extract from the commercial register or criminal record certificate (if no extract from the commercial register available)
  • Official identification document with front and back side or work permit
  • IBAN and bank account confirmation, so that we can pay you for your services

United Kingdom

  • Profile photo 
  • Official identification document with front and back side or work permit
  • Extract from the commercial register
  • IBAN and bank account confirmation, so that we can pay you for your services

What is Adyen?

Adyen is a global payment company that enables companies to accept e-commerce, mobile and point-of-sale payments. Adyen has more than 5,000 customers and is listed on Euronext.

For Mila, Adyen handles payment transactions from the end customer to Mila and from Mila to Mila Partner. It is important that you allow us to verify your bank account by confirming your bank account, so that we can transfer amounts starting from 500€ per year.

What is a bank account confirmation?

Most banks offer a bank account confirmation download directly in your online banking. Please upload the bank confirmation to your Mila profile. We transmit the data to Adyen and an account will be set up there for you. You can also submit your monthly bank statement with any irrelevant data concealed.

The bank confirmation must contain the following information:

  • Name and logo of the bank
  • Name of the account holder
  • Complete IBAN

 

Example «bank account confirmation»

All about Service Calls

What criteria are used to distribute service requests?

The service requests are distributed according to two main criteria:

  • Location
  • Skills

If more than one partner qualifies for the service request based on their skills and location, a ranked list is calculated for distribution. The following criteria are included in the calculation of the ranking list:

  • Skill-Level: The partner with the highest skill level is preferred
  • Kundenbewertungen: The partner with the best ratings is preferred

The service request is offered to a partner exclusively for 2 minutes according to the above criteria. If he does not accept this, the request is also offered to the partner with the second highest score for the next 2 minutes, then after another 2 minutes to the partner with the third highest score, and so on. As long as the service request is not accepted, it is accessible to all partners who have received it.

 

 

How is a service request accepted?

Service requests are sent to multiple partners to provide customer response security. Our partners receive a notification when a service request is received. Click on the Accept button in the Mila Partner App to accept the request. If the service request has already been accepted by another partner, it is no longer visible in your app inbox. Before you accept a request please be sure that the time, date and location of the service suits you as it cannot be changed.

How do I get paid?

We transfer your payment with commission/service fee deducted for each service order directly to the account (IBAN number) you have provided to us. Our payment provider Adyen requires a confirmation that the given IBAN belongs to your account.

Friend

Mila receives a commission of 20% for each completed service.

  • Customer settles payments via a credit card: The Mila commission is deducted directly from the customer payment. The remaining amount is transferred to the Mila Friend’s account

Pro

Mila charges a variable service fee for each completed service.

  • Customer settles payments via a credit card: The Mila service fee is deducted directly from the customer payment. The remaining amount will be transferred to the Mila Pro’s bank account.

Is the price for Mila services negotiable?

Service from a Mila Friend

All service packages provide a recommended maximum price.

This is a recommended retail price for the selected service. The actual price of the service that you consult directly with the customer may differ.

 

Service from a Mila Pro

The service packages are provided with a fixed price. According to the contractual agreement, this is not negotiable.

How do I close a Swisscom incident?

In certain cases, it becomes clear when you arrive to carry out the service that it cannot be completed (missing material, Internet not working etc.). This issue can be recorded in the Mila App. You must also report the incident to the Swisscom hotline, 0800 800 800. You can find further information on handling incidents here.

You must also report the incident to the Swisscom hotline, 0800 800 800.

 

Mila Partner Profile

What does my partner status mean?

You can see your partner status under “My profile”. This is related to the status of the verification documents. Once all documents have been verified, you receive the status “Verified” and can accept service requests from all Enterprise Partners.

If documents such as an extract from the criminal register or police clearance certificate are missing, you will receive the status “provisionally released”. When you upload the missing document, it is checked and its status adjusted.  Some of our enterprise partners require a reputation check. Therefore, you cannot accept all service requests with the status “provisionally released”.

The “under review” status indicates that your documents and profile have not yet been reviewed. As long as your status is “under review” you will not receive any service requests.

 

Are multiple profiles allowed on mila.com?

Only one profile is allowed per Friend and Pro. For example, a pro may not additionally register as a Friend. Mila reserves the right to delete multiple profiles attributed to the same Friend or Pro without prior notice.

How do I change my profile details?

You can change your details anytime through your Mila profile under the menu item “Edit profile” . Please note that you cannot convert your Friend profile to a Pro profile. To do this, you must register again.

How do I add a skill to my profile?

Select your desired skill in the «Skills« category on your profile and save the changes.

How do I reach skill level 2?

  1. Select your desired skill in the «Skills« category on your profile and save the changes.
  2. Click on the link «Test to next level». Important: not every skill has a level 2 available.
  3. Take the test. If you successfully complete the test for level 2, you will be assigned the skill level 2.

Legal & Taxes

As a Mila Friend, do I have to make social security contributions?

Germany
If Mila work is carried out as a sideline income and you pay your social and health insurance through your main employment, no social security contributions are due. If this is not the case, the relevant health insurance companies and social insurance providers will be happy to informatiom you about the options.

Switzerland

If the income from the sideline job exceeds CHF 2,300 (per annum), you must register with a compensation fund. As a Mila partner, you are responsible for the correct accounting of all social insurances and taxes.

As soon as your additional income exceeds this exemption, your profile will be blocked until you submit your AHV registration confirmation. Please send this confirmation to documents@mila.com. More information available here.

Austria
Social security contributions need to be paid also for sideline jobs.

 

 

Am I self-employed as a Mila Friend?

Germany

Large mila.com Enterprise Partners require a trade licence to carry out their service requests. In order for you to have access to all available service requests in the future, we recommend that you register as a trader. Upload your trade licence to your Mila profile under the menu item “Verification & Trust”. It is your responsibility to know where and how you can register as a trader. However, you only pay trade tax if the annual turnover exceeds EUR 24,500. You only have to pay VAT from EUR 17’500 annual turnover.

Switzerland
It depends on the extent to which you are active as a Mila Friend. It is your responsibility to make sure that you register as self-employed if required. Here you will find more information on this topic. Please remember to report your secondary occupation to your main employer if applicable.

Austria

A trade licence is required for the execution of all service requests via mila.com. You can find out how to apply for a trade licence here. Trade tax does not apply in Austria, you do not pay sales tax for income below EUR 30,000.

UK

 

How do I pay taxes?

Any income earned with mila.com must always be declared in your tax return.

 

Germany

Switzerland
The minimum tax-free income varies from canton to canton. Social security contributions are due throughout Switzerland as soon as annual income exceeds CHF 2,300.

 

Austria

 

UK

 

 

 

 

Haven’t found what you are looking for? You can also contact us by phone or e-mail.

Phone

Switzerland: +41 (0) 43 508 01 92

Germany: +49 (0) 322 21 09 83 40

Austria: +43 (0) 720 88 09 67

France: +33 (0)9 74 59 41 02

United Kingdom: +44 (0) 20 3808 4619

Customer Service Operating Hours

Monday to Friday from 08:00 to 18:00
Saturday from 09:00 to 16:00

E-Mail

info@mila.com

We will check your query and contact you as soon as possible.

For Mila Service inquiries, please provide your booking number, if available.