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Tools for Mila Partners
How to use the App, FSM Light and the Partner Portal
How do I add a new employee?
Adding a person to your team is very easy. Please login to your FSM Light space Click on “Technicians”, and then on the “+” icon Specify the name, first name and email of your new employee After confirming the creation of that additional profile, your employee will receive a link on the indicated email to create a password and get access to the partner portal. After verification of the photo, you will be able to assign services to your new employ
How do I log in FSM Light?
As a Mila Dispatcher, you receive the service requests on your email. In each notification, you have a link that directly redirects you to your FSM Light space, in order to accept or decline the service. You can also access your FSM Light by clicking here. The email and password that are required are the ones you have indicated when registering. These credentials remain the same for the partner portal and the Mila App.
Where are the service requests visible?
To comply and ease your Mila experience, service requests are either sent to your email or directly through the Mila App. In both cases, make sure you have logged at least once in the Mila App to receive requests. Otherwise, your profile will not be taken into consideration in the distribution. Mila Friend/Mila Pro Everything is done through the Mila App. Subsequently, for each new service request, you receive a push notification, that give