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Tools for Mila Partners
How to use the App, FSM Light and the Partner Portal
How do I add a new employee?
Adding a person to your team is very easy. Please login to your FSM Light space Click on “Technicians”, and then on the “+” icon Specify the name, first name and email of your new employee After confirming the creation of that additional profile, your employee will receive a link on the indicated email to create a password and get access to the partner portal. After verification of the photo*, you will be able to assign services to your new emplo
How to add a new dispatcher?
With the dispatching role, the access to FSM Light is authorized, as well as service requests directly sent to the given email address. If you want to create an additional dispatcher role in your company, here are the steps to follow: Log in FSM Light with existing dispatcher credentials Register the future dispatcher as a new employee Ensure the new employee downloads and logs into the Mila App Contact the Mila Team at
Where are the service requests visible?
To comply and ease your Mila experience, service requests are either sent to your email or directly through the Mila App. In both cases, make sure you have logged at least once in the Mila App to receive requests. Otherwise, your profile will not be taken into consideration in the distribution. Mila Friend/Mila Pro Everything is done through the Mila App. Subsequently, for each new service request, you receive a push notification, that give
How do I log in FSM Light?
As a Mila Dispatcher, you receive the service requests on your email. In each notification, you have a link that directly redirects you to your FSM Light space, in order to accept or decline the service. You can also access your FSM Light by clicking here. The email and password that are required are the ones you have indicated when registering. These credentials remain the same for the partner portal and the Mila App.
How do I assign a service request?
As a Mila Dispatcher, after accepting the service, you have to assign it to a member of your team. Your FSM Light helps you to complete that step. Assigning a service to a technician is only possible in the following situation: the technician has a verified profile (he will appear in dark grey in the members list) the service has a set date and time (if not, enter the agreed time via FSM Light) the technician has the skill, and matching skill level (
What is FSM Light?
As a Mila Dispatcher, access to the dispatching tool, FSM Light, is automatically granted. FSM Light is the desktop platform where a Mila Dispatcher accepts and declines service requests, where he assigns the services to his employees, as well as where he manages his team. FSM Light is structured into two tabs: the “dashboard” and the “technicians”. The first one is used to handle the services, while
How to use the Mila App?
You'll find a video on the Mila Academy, explaining you how to use the Mila App.