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Handle a Service
How to behave to guarantee a smooth service
I've accepted a service, what do I do next?
You have accepted a service, congrats! Here is the process to follow in order to have a smooth service, for you and the client. You will be required to act via the Mila App for each of these steps: Call the client: right after accepting the service (or max. 12 hours after), leverage this phone discussion to prepare your visit. Mila created this checklist for you to follow during the ca
What should I ask the customer before the service?
This mandatory discussion aims to prevent incidents, build an initial contact with the client and to provide you with helpful information. Right after accepting the service, contact the client and make sure to: Introduce yourself. “Hello Ms. Simons, I’m Leo, a Mila Friend. I have accepted your service request.” Inform about the scope of your intervention. “You have booked an installation of 2 security cameras, right?” Discuss i
The client is not here, what should I do?
It is already 10 minutes that the client should have opened the door, but there is still no one there. Here is what you should do: Call the client to ask if he is nearby and if he is still available to get the service on time as planned. If the client is unreachable or the service does not take place, proceed with an unsuccessful check-out via the Mila App and indicate the cancellation/absence of the client. Following the u