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FAQ & Mila Terms
Tips for Mila clients and partners, as well as Mila policies
Special Coronavirus (COVID-19)
On the 30th January 2020, the World Health Organisation (WHO) stated the coronavirus disease as a public health emergency of international concern (PHEIC). Over the past few days, lock-down measures have been eased, and services are now reauthorised in every country where Mila operates. In the meantime, stores have reopened and Mila has started to offer remote support for services such as TV troubleshooting and Wifi setup.
How are service requests distributed?
Right after the service has been booked, the distribution algorithm starts calculating. To find the most suitable Mila Partner, different data are analysed and points are allocated to each potential partner. Here are the elements that are looked at: Partner Type: depending on the booked service package, a Mila Friend or Mila Professional is getting requested - for Friends packages, Pros are also requested but with lower priori
How to delete my profile?
Do you want to leave the Mila community? That your profile can be deleted and your data anonymised, please write to
and indicate your complete name and email you registered with on Mila. If you still want to keep your data in case you're joining back the Mila community, feel free to ask for deactivation of your profile instead of being completely deleted.
Do I have to pay taxes/social contributions?
As a Mila Friend, it is your responsibility to make sure you comply with your local tax regulations. In Switzerland When reaching CHF 2 300 in a calendar year through Mila, your profile will be automatically suspended. To reactivate it, you will be asked to provide the confirmation that you contribute to the OASI/DI/IC. A new confirmation will be required for each year you reach this limit. However, it is totally permissible to already contribute to soci