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Book a Mila Service
How to find the solution to a tech problem
How can I book a service?
You can easily book a Mila service, by following these five next steps: Go to mila.com Pick the relevant service package Indicate your contact details (name, address, email and phone number) Select your availability Choose your preferred payment method If you are not sure on which service package to book, you can contact the Mila Customer Service team at: Switzerland: +41 (0) 43 508 01 92 Germany: +49 (0) 322 21 09 8
What is Mila?
Mila is a Swiss start-up founded in 2015 and is today operating in Switzerland, Germany, Austria, France and the United Kingdom. With more than 7’000 qualified Mila Friends and over 1’600 certified Mila Professionals, Mila can offer an on-demand tech service. Mila is today collaborating with more than 25 companies such as Swisscom, Amazon, Bosch, and Lightwave to directly offer their clients, the in
Who are the Mila Partners?
In short, Mila Friends are private individual_s, while Mila Professionals are _registered companies. When creating his profile, the Mila partner is being asked to provide a profile picture, a copy of his original identity card or passport (also a work permit when required) and a copy of his criminal background. All partners also need to read the Mila Code of Conduct and pass the related test. Therefore, each Mila partner knows
How do I pay for the service?
Service done by a Mila Friend in Switzerland, Germany, France or Austria When booking the service, you are given the possibility to choose between invoice and credit card payment methods. credit card: after the service was successfully closed (you will be asked to sign via the partner’s smartphone), the service payout is directly deducted from the credit card you have indicated during the booking. invoice: after the ser
Why do I have to sign at the end?
At the end of the service, the partner needs to get your signature to close the service. Your signature acts as evidence that you confirm the success of the service, also your agreement with the final price. Without the signature of the client, no payout will be initiated. In the unfortunate case, when the Mila App is not operating, the partner has to report on a paper the executed service, date and time, your contact details and the final price. T
The service was not completed, what should I do?
At Mila, you only pay for a successful service. In other words, as long as you do not sign via the partner’s smartphone, the service is not successfully closed, and no payout is entered. If the Mila Partner cannot provide the service successfully, he reports an unfinished service via the Mila App, and the Mila team will contact you to resolve any issue. If you have any doubt, you can always contact the Customer Service team at
The Mila Partner is not here, what should I do?
It is already 10 minutes that the Mila Partner should have rang at your door, but there is still no one there. Here is what you should do: Call the Mila Partner to ask what is the estimated time of arrival. You will find the contact details in the email that was sent to you when the partner accepted your service request. If the partner is unreachable, please contact the Mila Customer Service team under: * Switzerland: +41 (0) 4