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The Mila team is here to help you.
It is already 10 minutes that the Mila Partner should have rang at your door, but there is still no one there. Here is what you should do:

Call the Mila Partner to ask what is the estimated time of arrival. You will find the contact details in the email that was sent to you when the partner accepted your service request.

If the partner is unreachable, please contact the Mila Customer Service team under:
Switzerland: +41 (0) 43 508 01 92
Germany: +49 (0) 322 21 09 83 40
France: +33 (0)9 74 59 41 02
United Kingdom: +44 (0) 20 3808 4619
Austria: +43 (0) 720 88 09 67

Right after your call, Mila tries to find a new partner who can complete the service on the same day. The no-show behavior from the partner is also reported and sanctions are taken to prevent this from happening again.
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