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Even if the client is not reachable, you still must go to the service as planned.
Contacting the client is an important step, as it helps for instance to discuss service details or to mention if additional devices should be installed. Therefore you should always try to reach the customer, by phone or per email.

If you do not succeed to contact the client, you still have to go to the address on the date and time as planned. If the service was booked without a fixed date, please contact the Mila Customer Service team via [email protected]

If once on site, the client is absent, follow the procedure as explained in this article, in order for you to receive a compensation fee.
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