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Try to reach the client and close the service as unsuccessful.
It is already 10 minutes that the client should have opened the door, but there is still no one there. Here is what you should do:

Call the client to ask if he is nearby and if he is still available to get the service on time as planned.

If the service does not take place, proceed with an unsuccessful check-out via the Mila App and indicate the absence of the client. Following the unsuccessful check-out, you will automatically receive a compensation fee according to Mila cancellation policy.
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