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Depends when the cancellation happens.
If the client wishes to cancel the service more than 24 hours before it takes place, you can easily cancel the service via the App. Simply make sure to indicate that the cancel source is the client. In that case, no one will be invoiced.

If the client contacts you and wishes to cancel the service less than 24 hours before it takes place, do not close the service via the App. If you do so, you will be invoiced as the one who cancels. Instead, let the customer that he/she needs to contact the Mila Customer Service team at [email protected] or by phone under:
Switzerland: +41 (0) 43 508 01 92
Germany: +49 (0) 322 21 09 83 40
France: +33 (0)9 74 59 41 02
United Kingdom: +44 (0) 20 3808 4619
Austria: +43 (0) 720 88 09 67

The Mila team will then ensure the cancellation of the service so that you can receive a compensation fee.

In case where the client did not cancel but is absent on site, this article might help you.
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