This article contains:

How it works
Conducting an Amazon case – screen by screen
Frequently asked questions

To get requests for Amazon Home Services, please complete the following steps.

1. How it works

1# Pass the Amazon skill test

Complete the Amazon - Process overview and best practices course on the Mila Academy. If you have already taken this training, why not take a refresher? It only takes 15 minutes!


2# Get the Amazon app ready

Once you have completed the training, it can take up to 48 hours for Amazon to verify your account. In the meantime, download the Selling Services app from Amazon on Google Play or Apple Store and register with your mila-registered account in the app.


3# Receive requests in the Mila app

Receive, review, and accept new service requests from Amazon via the Mila app. Mila will then make your service request available in the Amazon app. Please note that it can take some time (up to 4 hours) until the Amazon app is updated and displays your accepted service call. Don’t have the Mila partner app yet? Get it now on Google Play or Apple Store and register.


4# Proceed to services in the Amazon app

Via push notification, you will then be notified about the availability of your service in the Amazon app. From now on, follow the process in the Amazon app and update your service status there.


5# Finish it up and return to Mila

Service conducted? Congrats! Close the service in the Amazon app. Mila will again update your service overview list in the Mila app during the next few hours. In the meantime, go ahead and accept some new service calls in the Mila app.



2. Conducting an Amazon service call – screen by screen



3. Frequently asked question

How am I related to Amazon?

You are an official Amazon/Mila technician. As a Mila partner conducting Amazon cases, you are next to your own company representing Amazon and Mila at the client's home. That gives you the chance to create a great experience on behalf of all three companies.


Do I need the Amazon app to complete Amazon cases?

Yes, whilst all service calls are distributed over the Mila app, the completion of services coming from Amazon is fully handled within its app. It includes:

Updating the service status
Editing service date and time if necessary
Asking for client signature
Closing the service


Who do I contact if a problem arises during a service?

Mila is still your point of contact. Any time you have a question or encounter a problem during a service, you can contact the Mila support team. Just use the support chat in the partner app, contact us via email ([email protected]), or call us directly on 020 3808 4619 (Mon - Fri 8 am - 5 pm).


What to do if the customer wants something different from what he/she has ordered or I am unable to carry out the service?

If the customer expresses new or different service expectations, please contact the Mila support team for help. This equally applies to cases in which you feel unable to complete the service as requested. We will help you to cancel or redistribute it.

Find the service description on the respective detail page within both the Amazon app and the Mila app (Note: travel included).


What if the Amazon app is not available to complete a service?

If the Amazon app is not working whilst you want to close a service, please use this document to get a proof of appointment from the customer.
After filling it out, send the document to [email protected] We will handle the rest for you.
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