If you need any help concerning our products or services as a Mila Customer please use our FAQ Customer page. We will be more than happy to assist you.

As a Mila partner you will find the information you need on the FAQ Partner page. We are happy to help you.

The Mila Knowledge Base will give you access to a variety of resources about the Mila service.

 

FREQUENTLY ASKED QUESTIONS

What is Mila?

Mila is a platform for Crowd Services. Mila.com you can book or offer services for technical issues such as installation, commissioning or making optimal use of technical products. The services are provided by certified private individuals (Mila Friends) or professional service providers (Mila Pros).

How do I register as a Mila Friend or a Mila Pro?

You can register as a Friend or Mila Pro using the following links:

Germany

Switzerland

Austra

Fill in your personal details and account details, upload the required documents and take the Mila Code of Conduct test. We want to check your registration and contact you.

How do I book a Mila service?

You can easily book a Mila partner at www.mila.com

First enter your city or address in the search field and select the appropriate service package. Please let us know your contact details and your desired service date. The Mila platform automatically searches for a Mila partner near you.

After completion of the booking you will receive an order confirmation by e-mail. As soon as a Mila Friend or Pro has accepted your order, you will be informed by Mila who has been assigned to carry out the service for you.

How are Mila Partners vetted?

Mila partners are checked by Mila upon registration. Before they can perform services for customers, a detailed document and data check is carried out for Friends and Pros.

Some services also require appropriate know-how and/or certificates. Our bespoke training platform Mila Academy provides partners with further training and certification.

Customers are asked to give their rating (1 to 5 stars) to each Mila partner. These evaluations are incorporated into the distribution algorithm and help Mila continuously improve the service experience.